Refund policy

Return & Refund Policy

At PackShack, we are committed to delivering high-quality products to our customers. Due to the custom nature of our products, all sales are final, and we have a strict no-return and no-refund policy. Please review the following terms before placing your order.

1. No Returns & Replacements Policy

• We do not accept returns once an order has been processed and/or shipped.
• If you receive a product with defects, damages, or shortages, you must submit a written claim within two (2) business days of delivery.
• We will only replace orders if the error was on our part. A replacement will be issued only after we receive the returned merchandise.
• Replacements will not be provided if:
  • The product was misused, mishandled, or damaged by the buyer.
  • A portion of the order has been used, and only part is being returned.

2. No-Refund & No-Cancellation Policy

• No refunds will be provided under any circumstances.
• All payments, including advance and partial payments, are non-refundable.
• Order cancellations are not allowed, even if the design has not yet been approved. Once an order is placed and processed, it cannot be canceled or refunded for any reason.
• If the design is not approved within 25 days, the order will be archived, and the amount paid will be billed as retention.

3. Bulk Orders & Partial Payments

• Bulk orders or orders placed with partial payment (only after approval) will not be dispatched until full payment is received.
• No refunds will be provided for any payments, including advance or partial payments.

By placing an order with PackShack, you acknowledge and agree to this Return & Refund Policy. If you have any questions, please contact our customer support before placing your order.